Privacy Policy
Forsyth House ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Forsyth House AI Personal Assistant Services ("Service"), including our SMS notification service. Please read this policy carefully.
1. Information We Collect
We collect information that you provide directly to us and information generated through your use of the Service:
- Contact information: Your name, email address, and mobile phone number when you register or opt in to SMS notifications.
- Usage data: Information about how you interact with the Service, including tasks created, reminders set, and communication preferences.
- Device and technical data: Device type, operating system, browser type, IP address, and access times when you use our web-based interface.
- Communications: The content of messages, tasks, and queries you submit to the Service for processing by the assistant.
2. How We Use Your Information
We use the information we collect to operate and improve the Service, including:
- Providing, maintaining, and personalising your AI personal assistant experience
- Sending SMS notifications, reminders, alerts, and other communications you have opted in to receive
- Responding to your inquiries and providing customer support
- Analysing usage patterns to improve Service features and reliability
- Complying with legal obligations and enforcing our Terms of Service
- Detecting, preventing, and addressing fraud, abuse, or security issues
3. SMS Communications
If you opt in to our SMS notification service, we will use your mobile phone number solely to send you assistant-related communications, including reminders, alerts, calendar updates, task confirmations, and general assistant messages.
Your SMS rights: You may opt out of SMS notifications at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. No further messages will be sent unless you re-enrol. Reply HELP to any message for support contact information. Message and data rates from your carrier may apply.
We do not share your mobile phone number with third-party marketing partners. Your phone number is used exclusively for service-related communications described in this policy.
4. Sharing of Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist in operating the Service (e.g., cloud hosting, SMS delivery infrastructure) under strict confidentiality obligations.
- Legal requirements: When required by applicable law, regulation, legal process, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, subject to the acquiring party honouring this Privacy Policy.
- Protection of rights: When we believe disclosure is necessary to protect the rights, property, or safety of Forsyth House, our users, or others.
5. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfil the purposes described in this policy, or as required by law. When you request deletion of your account or opt out of communications, we will delete or anonymise your data within 30 days, except where retention is required for legal or compliance reasons.
6. Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These include encryption of data in transit and at rest, access controls, and regular security reviews. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Receive a copy of your data in a portable format
- Withdraw consent at any time (including SMS opt-out by replying STOP)
To exercise any of these rights, please contact us at [email protected].
8. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
9. Cookies and Tracking
Our web interface may use cookies and similar technologies to improve your experience, remember preferences, and analyse usage. You can control cookies through your browser settings; however, disabling cookies may affect Service functionality.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, through a notification via the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Forsyth House AI Personal Assistant Services
Email: [email protected]